The Mansions on Fifth Hotel is delighted to be open and to host overnight guests and events (with Commonwealth of Pennsylvania guidelines). We've elevated our already stringent cleaning and disinfecting protocols and will strictly adhere to Pennsylvania and CDC Covid-19 safety guidelines.
We’re also proud to follow the high standards of the American Hotel & Lodging Association’s Stay Safe program, and the Pennsylvania Restaurant & Lodging Association’s Pennsylvania Restaurant and Hotel Promise Programs!
Covid-19 Overnight Guest Policies and Procedures
Please note that all policies and procedures on this page are subject to change due to guidance from governmental authorities or new information.
We at the Priory Hospitality Group are committed to maximizing the health and safety of our guests and team members at our Priory Hotel and Mansions on Fifth Hotel. We follow or exceed CDC and Commonwealth of Pennsylvania guides with respect to minimizing the chances for transmission of the coronavirus at any of our facilities, and we are also proud to adhere to the American Hotel and Lodging Association’s “Stay Safe” program and to the Pennsylvania Restaurant and Lodging Association’s Pennsylvania Restaurant and Hotel Promise programs.
Rest assured, we will do everything within our power to make sure that each guest’s stay, in addition to being tranquil, comfortable and memorable, is a safe one.
Check-In Procedures, Signage and Personal Protection Equipment
- There will be signage requesting that hotel guests, wear facemasks while in hotel common areas or event spaces, or in retail spaces. Signage will also advise guests to appropriately social distance, maintaining six (6) feet between them any another person. PHG will provide masks to guests or customers who do not possess them.
- All team members are required to wear face masks while on duty. In addition, all housekeeping and serving staff will wear disposable gloves, which are changed and disposed of frequently.
- There will be Plexiglas barriers at the front desk.
- Pens for check in will be disinfected prior to each use.
- Housekeeping Preference Sheet: At check in, our Front Desk will provide each guest with a Housekeeping Preference Sheet. The sheet will include guest preferences for level of housekeeping – e.g., no stay over service, towels only, towels and amenities, no entry into guest room, etc.So if you are not comfortable with a housekeeper entering your room during a multiple night’s stay, we will certainly accommodate those preferences.
- Team members will observe social distancing measures throughout your stay. Thus, if you request an item from the front desk, the item will be left on a tray in front of your guestroom door. Or, if a team member is assisting with luggage, he or she will permit the guests to proceed to the guestroom first, and follow with luggage separately.
- All guests and visitors to the Mansions on Fifth Hotel are required to wear masks while in common areas, unless seated in the Oak Room for eating and drinking.
Housekeeping
- Housekeeping and quality control room checking will be performed by team members wearing appropriate PPE. Once a guestroom has been cleaned and checked, the guestroom will be sealed with a tab indicating that no person has entered the guestroom after housekeeping and quality control.
- Items which might typically remain in the guestroom from stay to stay such as guest guides, magazines, and bathrobes, will be removed but will be available, cleaned and disinfected, at the Front Desk.
Continuous Cleaning
- Team members will be assigned to continuously clean frequently touched surfaces throughout the Front Desk and common areas.
- Hand sanitizing stations will be available throughout the common areas.
Team Member Health
- Team members will have their temperatures taken and answer health questionnaires prior to the beginning of each shift. If there are positive readings, they are sent home immediately;
- Priory Hospitality Group offers generous paid time off and up to 80 hours of paid sick leave for Covid-19 related sickness or symptoms, thus encouraging financially if they should be staying at home;
- Team members are advised, and will be held accountable, to maintain social distance. Among other things, start times will be staggered, break times will be staggered,
- Team members will be permitted breaks on the hour to wash hands.
- Team members will be required to wear appropriate PPE while on duty.
Covid-19 Catered Event Policies & Procedures
Please note that all policies and procedures on this page are subject to change due to guidance from governmental authorities or new information.
The safety and well-being of our clients, guests and team members is of paramount importance to us, especially during this difficult time of the Covid-19 pandemic. Priory Hospitality Group is committed to going above and beyond the guidelines promulgated by the Centers for Disease Control and Commonwealth of Pennsylvania to minimize the risk of transmission of the Coronavirus at any PHG property. Below you’ll see our policies and procedures relating to our hosting your and other events at our various properties. We very much look forward to hosting your event in the safest manner possible.
PHG Team Members
All PHG team members will complete a daily questionnaire prior to clocking in asking if they have had contact with any person with Covid-19, have been experiencing Covid-19 type symptoms, and other questions which would disqualify them from working. In addition, all PHG team members will have their temperatures taken prior to starting their shifts, and if their temperatures exceed CDC guidelines, they will be sent home and asked to quarantine.
PHG offers generous paid time off to team members (up to 4 weeks depending on seniority). In addition to PTO, PHG has a temporary paid sick leave program in place through the end of 2020 which covers employees in case they are quarantined with suspected coronavirus exposure, are diagnosed with Covid-19, or show symptoms of Covid-19. Team members are encouraged to be frank with regard to symptoms and possible exposure, and to know that if they need to or are required to take time from work due to Covid-19, they will not be penalized with losing income.
Team members will be trained extensively about maintaining social distance, frequently washing their hands, use of hand sanitizer, and other precautions.
Use of Masks and Gloves
A. PHG Team Members
PHG team members will be required to wear faces masks and gloves at all times. Gloves are to be changed frequently.
B. Guests
Under guidance from the Commonwealth of Pennsylvania, guests are required to wear face masks (but not gloves), when not seated. Guests who have health challenges which make the wearing of masks unfeasible will not be required to wear masks.
Events
A. Capacity
As of December 2020, Mansions on Fifth’s events capacity for gatherings is limited to 28 persons.
B. Parking
Unlike our past practice, for the foreseeable future self-parking by guests, guided by our valets, will be the default.
Valet parking will be available at the client’s option at no additional cost. Appropriate social distancing measures will be taken for the valet parking process, including having a basket to transfer valet tickets and car keys, disinfecting of car interiors after return to the guest, etc.
C. Coat Check
Coat check, if needed, will be handled in a manner similar to valet parking, with social distancing between coat check team member and the guest.
D. Signage
PHG will post appropriate signage throughout the event space, foyer, restrooms and bar encouraging social distancing, use of masks, handwashing, etc.
E. Mask Station/ Hand Sanitizer Stations
Near coat check at the Grand Hall and near the front desk at Mansions, PHG will offer individually wrapped face masks for guests who do not possess one.
Hand sanitizer station will be located in the same places.
F. Bar
In order to maintain social distancing by bartenders, PHG will open two bars for service, so that bartenders can work individually. Plexiglass screens will be installed at bars.
G. Kitchen
Team members will be trained to maintain a social distance of 6 feet while in the kitchen to the greatest extent possible. Pathways will be marked for ingress and egress only, and team members waiting to pick up service trays will not be permitted in the kitchen unless they can maintain social distance.
H. Service
1. Passed Hors D’oeuvres: Passed hors d’oeuvres shall be served from a covered tray by a server using tongs. Guests shall not be permitted to take items from the trays. Passed hors d’oeuvres shall be limited to those of a type which may be placed onto a napkin or a plate. Another option would be hors d’oeuvres which are served on small plates or spoons, and may be passed by hand to the guests. Skewered items may be served this way as well.
Servers shall take care to maintain distance between him or herself and guests, and not to linger for too long in one area.
2. Stationed hors d’oeuvres and displays such as charcuterie, cheese, fondue, etc. will be available, but will be served by a PHG team member to guests. The stationed hors d’oeuvres and displays, along with the server, will be behind a Plexiglas screen.
3. Food station and dinner/lunch buffet menus will be available and will be served in the same manner as stationed hors d’oeuvres and displays.
4. Plated Dinner Service:
Water Service: Ice and water should be poured only when the guest is seated.
No food shall be placed at any setting if the guest is not present.
Any items which would normally be on the table for group consumption (rolls, butter, salad dressing) will be provided by servers to guests while seated.
Condiments such as coffee creamer, salt and pepper, sugar and sweetener, which would normally be on the table for group consumption shall be served upon request by the guest.
Salad, Soup and Dessert Service: Salads and soups may be brought out uncovered on a tray and served to guests individually. No salad or soup should be served unless the guest is present.
Entrees: Entrees shall be brought out on trays with plate covers, per normal practice. The plate shall be served to the guest with the cover on, and then the cover should be removed after the plate is placed in front of the guest.
Clearing: Clearing will be by normal practice. No used plates should be left on the table for more than a minimum time.
In all cases, servers should make an effort to minimize time in close proximity to guests, trying to maintain a 6 foot social distance except when necessary to serve and clear.
I. Head Table
Clients will be encouraged to set head tables so that social distancing may be maintained (i.e., persons from different households should be seated six feet from each other). This is not a requirement, but a suggestion.
Per Commonwealth of Pennsylvania mandate, no more than 10 guests may be seated at any one table, and tables must be 6 feet apart from guest to guest.
Alternatives include a sweethearts’ table for the wedding couple and seating at oval tables for other members of the wedding party.
J. Wedding Ceremonies
Unless a gathering is small enough that PHG can create theater-style seating clusters which maintain a 6 foot social distance between clusters of guests who reside in the same household, guests will need to witness wedding ceremonies from their seats at a table.
K. Menus
All PHG menus will be available without restriction, but with some modifications with regard to service as noted above.
L. Cookie Tables
Traditional cookie tables will not be permitted for the foreseeable future.
Homemade cookies may be separately boxed for guests to take to their tables or to take home.
M. Wedding Cakes
Wedding cakes will not be able to be covered, so PHG will create a cordon around the cake to prevent any person from getting close enough to breathe on it or touch it prior to wedding couple’s cutting ceremony. PHG will provide a Plexiglas screen to protect the front of the cake.
N. Dancing & Socializing
PHG recommends that guests and clients maintain social distancing as possible, but proximity with regard to socializing and dancing will be left to guests’ and clients’ discretion.
Seating Charts and Guest Lists
Clients will be required to provide the names of guests who attended the function and a seating chart, for contact tracing if necessary. If an event does not have pre-registered guests, or will accommodate walk-ins, Clients will need to provide a sign in sheet for such guests.
Guest Restrooms
One female and one male employee each shall be assigned to monitor restrooms. At appropriate intervals restroom attendants will disinfect all frequently touched surfaces: counters, faucet, urinal and commode handles, stall handles, etc.
Bathroom attendants will dispose of used towels/ wipes in a plastic trash bag, which will discarded into a covered trash receptacle intended exclusively for discarded Personal Protective Equipment.
Vendors
Vendors who will be on premise for extended periods of time, such as DJ, band, photographer, videographer, etc. will be subject to the same clock in procedures as employees (i.e., submitting to having his or her temperature taken, filling out the form with regard to symptoms of illness, etc.).
Covid-19 Isolation Area
In the event that a guest complains of or displays Covid-19 symptoms and he or she cannot immediately go home or to alternate accommodations, PHG will provide a Covid-19 Isolation Area away from other guests until he or she can be transported home to a different safe place.